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Grievance Redressal Mechanism
Level 1 (The first point for immediate redressal of grievance)
Email: You may write us at “customercare@fedfina.com” for redressal of any grievance from registered email address.
Letter: You can write us at - Fedbank Financial Services Limited, Unit no.: 1101, 11th Floor, Cignus, Plot No. 71A, Powai, Paspoli, Mumbai – 400087 - Maharashtra.
Phone Call: You may call us (from your registered mobile no.) customer care number 7418128882 & +91 08069291313 between 09.30 AM to 5:30 PM, Monday to Friday and also between 09:30 AM to 05:30 PM on the Last Saturday of each month, except public holidays.
Branch Walk-in: You may visit Fedfina branches and submit a letter with complaint details to the Branch Manager or any other branch official. The customer is advised to take an acknowledgment of receipt with date from the branch personnel to whom he/she is handing over the complaint letter.
Complaints Register at Fedfina Branch: You may record their complaint or concern in the branch complaint register with all relevant particulars
Level 2 – Nodal Officer
If you are not satisfied with the resolution received through the above channels, or if the customer does not hear from Fedfina within 10 working days of receipt of his complaint submitted to Fedfina, you may write to the Fedfina Nodal Officer of your Zone with loan account number and complete complaint details provided in the earlier interaction.
Level 3 – Principal Nodal Officer
Incase if you are not satisfied with the resolution received or does not hear from Fedfina in 07 working days from date of submission of your complaint escalated at Level 2 of grievance, you may escalate to Principal Nodal Officer Mr. Sougata Roy by emailing at sougata.roy@fedfina.com & / or call on 022-68520837 specifying your loan account number and complete complaint details.
Level 4 – RBI Ombudsman
In case the customer is not satisfied with the resolution received or if the customer does not hear from the Fedfina in 30 working days, he/she may lodge their complaint on RBI CMS portal https://cms.rbi.org.in or write to RBI at e-mail id - crpc@rbi.org.in or send complaint form (format available on RBI website under Ombudsman scheme 2021) to the below mentioned:
Address:
Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017
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